Full Cancellation Policy
Deposits, Cancellations and Transfers
A deposit
of 50% of the booking fee is payable at the time of the booking,
the balance being due thirteen weeks before the arrival date.
The balance will be collected automatically if we hold the
guest's credit card details, but if the deposit was paid by
some other method, then the guest must remit the balance so
that we receive the payment by the due date. Should we not receive the balance by the due date (or should
the credit card company refuse the payment if the deposit
was paid by that method) then we will attempt to contact
the guest using the contact details with which we have been
supplied, but it nonetheless remains the guest's responsibility
to ensure the balance is paid on time. If we have still not received the balance three weeks after
the due date, then the booking will be deemed to have been
cancelled, the deposit will be forfeit and we will be free
to rebook the property. When a booking is cancelled, the percentage of the booking
fee charged as a cancellation fee (i.e. not refunded) will
depend upon the amount of time still to elapse before the
arrival date as per the following table
0-2 weeks |
100% of booking fee |
2-4 weeks |
90% of booking fee |
4-6 weeks |
80% of booking fee |
6-8 weeks |
70% of booking fee |
8-10 weeks |
60% of booking fee |
10-13 weeks |
50% of booking fee |
13-16 weeks |
80% of deposit |
16-20 weeks |
60% of deposit |
20 weeks and over |
40% of deposit |
In the case of transfers, there is no penalty provided
the new booking fee exceeds the price of the old one and
the transfer is to an earlier date. If the transfer is to an earlier date but the new booking
fee is less than the old one then the difference is treated
as a cancellation as per the above table.
If the transfer is to a later date but the new booking
fee exceeds the price of the old one, then it is treated
as a cancellation as per the above table, except that the
percentage total of the booking fee charged as a cancellation
fee (i.e. not refunded) is the difference between
a) the
percentage that would have been charged as per the table for
the old booking had it been cancelled rather than transferred
and
b) the percentage that would have been charged
as per the table for the new booking if the new booking had
been cancelled on the date of the transfer.
For example, if a booking with a week to go before the arrival
date is moved to a date three weeks away then the cancellation
fee would be 10%, as the difference between a cancellation
1 week away (0-2 weeks i.e. 100% per the table) and a cancellation
3 weeks away (2-4 weeks i.e. 90% per the table) is 10%.
Where the transfer is to a later date and the new booking is
less in price than the cancelled one, the difference is treated
as a straightforward cancellation as per the above table. The
rest of the price of the cancelled booking is dealt with as per
3. above.
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